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The latest reports from users having issues in Rochester come from postal codes 14609, 14621, 14607, 14606, 14643, 14624, 14608 and 14616.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
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In the last three months, how would you rate Spectrum?
2.26 out of 5 267,960 ratings
Thank you!
Problems in the last 24 hours in Rochester, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Rochester and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (14%)
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TV (8%)
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Total Blackout (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near Rochester, Monroe County, New York
The most recent Spectrum outage reports came from the following cities:Rochester, East Rochester, Fairport, Victor, Webster, Scottsville, Pittsford, Penfield, Hilton and Spencerport.
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| City | Problem Type | Report Time |
|---|---|---|
 Rochester | Internet | |
| Rochester | Internet | |
| East Rochester | Wi-fi | |
| Rochester | TV | |
| Fairport | ||
| Rochester | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Rochester, New York
Latest outage, problems and issue reports in Rochester and nearby locations:
- Mike Martin (@Sir_Sixalot) reported fromChili Center, New York
So tired of @Ask_Spectrum crappy tv service. They just raised the rates, removed channels and the reception is worse than ever.As soon as a viable alternative comes around Spectrum is gone!
- Sara Bond (@S_Bondehh) reported fromFairport, New York
Of courrrrrse the Internet would go out when everyone is quarantined at home. Thank you for not even having an ETA for a fix @Ask_Spectrum
- Don Alhart (@DonAlhart) reported fromPittsford, New York
@Ask_Spectrum 5th Internet outage in two weeks. Very troubling! Using iPhone for internet!
- Sammy Maggio | #MoreThanPink (@SammyMaggio) reported fromIrondequoit, New York
@Ask_Spectrum Hi, I’m in Irondequoit, NY, and there’s been an outage of service to both TV and Internet. When we called the support line, they said it was an outage. Are technicians in Rochester working on fixing it?
- Patrick McDaniels🍦 (@pat_king_cole) reported fromGreece, New York
.@Ask_Spectrum wifi sucks ass. They can't even take additional customer service calls.
- Tresa Herman (@Tresamarie) reported fromPenfield Center, New York
@Ask_Spectrum is there an outage in Rochester? Says You’re in Limited Mode.
- Maris Crane (@MelaninWonder) reported fromSpencerport, New York
Charged my card without my authorization and then sent me a **** *** bill... take all of this **** off my bill dawg @Ask_Spectrum
- MJ Dobreski (@MJD_310) reported fromFairport, New York
@GetSpectrum gonna turn service back on out here in Fairport some point today?
- Sammy Maggio / #RoadToWrestleMania (@SammyMaggio) reported fromIrondequoit, New York
IT’S BACK ONLINE! Total outage time: 4 hours 14 minutes. Still they got it fixed. Thank you @GetSpectrum! @Ask_Spectrum #SpectrumOutage #ROC @mcfw @news10nbc @News_8 @SPECNewsROC @13WHAM
- Nick Pop🗯 (@nickpap12) reported fromFairport, New York
Wtf is @Ask_Spectrum doing by not allowing anyone to use the PlayStation network?
- Patrick Iulianello (@pji_ny) reported fromWebster, New York
@Ask_Spectrum I tried frustrated they would switch me from@my old TIme Warner package to new spectrum package same or less service and pay more. I’ve been long long time multiple account customer and am waiting for Greenlight to complete installation for my@conversion of ALL my accounts.
- Hey Covid19 thats retha franklin (@drink4drink) reported fromPenfield Center, New York
Hey @Ask_Spectrum my mother died on Monday and after being on hold for 35 min this evening to be told I cancel her service until I get a death certificate and physically go into a ******* spectrum store. I hated you before but I loathe you now. 🖕🏻🖕🏻🖕🏻
- Brendan McGlynn (@Sir_Brendan) reported fromHenrietta, New York
Trying to figure out why we are getting 1.03 Down @Ask_Spectrum
- Patrick Iulianello (@pji_ny) reported fromWebster, New York
@Ask_Spectrum Very frustrates how long term customer and many accounts gets no discount benefit for the overpriced service. I am not a twitter user often but going to get my message out.
- Mike Clarcq (@mikec11908181) reported fromFairport, New York
@Ask_Spectrum I am trying to remove a service. After being on hold 2x I finally talked to an agent who put me on hold where i am rt now 35 + mins. I am very frustrated and need help
- Mike Clarcq (@mikec11908181) reported fromFairport, New York
@Ask_Spectrum The service and what i had to go through to remove a product from my account was very stressful, time consuming, & downright awful!
- Dave Pope (@pdateacher) reported fromFairport, New York
@Ask_Spectrum the AppleTV, iPad, and iPhone apps are all down again. This is the 3rd time this week and you are trending on Downdetector. Is there a fix? Since you updated the apps recently I assume that wasn’t the fix.
- Brendan McGlynn (@Sir_Brendan) reported fromHenrietta, New York
.25 download now @Ask_Spectrum consistently terrible internet service.
- penny colombo (@pcolombo106) reported fromGreece, New York
@GetSpectrum - asked 1 week ago to have service installed - NOT available- they are sending the equipment via pony express - we are senior citizens and don’t understand technology- I wish I had options!
- Gabriel Sosa (@CoachGabe2) reported fromGreece, New York
@Ask_Spectrum How about cutting the cable bill in half for the many Americans not working for the next 2 months? That could help put more food on the table.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Kyle Shaner (@kyleshaner) reported
@BallySportsCIN Your channel keeps breaking up. Is it you or @Ask_Spectrum with the issue?
- Old Man Luke (@dogwelder) reported
@Ask_Spectrum I already did that, but outage maps show people all through the city are having connection problems. I'm curious what the actual issue is. Power outage? Line failure? Alien takeover?
- Pepper (@Lord_El_Pepper) reported
Hey @GetSpectrum. You guys SSUUCCKK! How in the HELL, does my internet continue to fail for over 12hrs now!? Absolutely joke.
- thehangedman (@_thehangedman_X) reported
@GetSpectrum Who do I speak to about the awful grainy picture? I watched Tennis Channel HD. With new HDTV and it was super grainy. Reminded me of ancient tennis video.
- StormKern (@StormKern) reported
But you know whats really brutal? This consistent 80%+ packet drop all day. What gives @Ask_Spectrum ? Like their Milwaukee leg is having serious issues.
- Pries (@PriesPlays) reported
@Ask_Spectrum I can run a minecraft server better than you guys run ur ****
- Memento Mori (@Sweet_Lou7372) reported
@Ask_Spectrum You can **** of forever I went back to Verizon
- Memento Mori (@Sweet_Lou7372) reported
If you’re thinking about going to @GetSpectrum for internet or mobile. Don’t their customer service on either side is absolutely atrocious
- ZforZaraThustra (@ZForZaraThustra) reported
@Ask_Spectrum I'm in Ventura Country, CA. Restore my service immediately, that would help.Oh wait. You can't do that. That's why I complain. Because I know you can't immediately fix it. But you can sure charge me full price & increase the cost all the ******* time, can't you?
- 💜BorahaeAriQueen💜 (@BorahaeAriQueen) reported
@wormaeda @Ask_Spectrum They don’t help, just saying and just get use to the worst internet service , if we had to give them a rating -1
