How To Set Up An Appointment At An Apple Store (2024)

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How To Set Up An Appointment At An Apple Store (1)

By Sudz Kar 63 comments Last updated January 16, 2020

Is your iPhone, iPad, Mac, or other Apple Product not working or behaving as expected and you need to make an appointment at your local Apple Store? But can’t figure out how to do that? If so, we got you covered with these easy steps to help you set up an appointment at an Apple Store with those Apple Geniuses!

Unfortunately, Apple does not make this process easy! Instead of a simple call or pressing a button online, you need to jump through some hoops to actually make an appointment. So here we go!

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Contents

First Off, Is the Apple Genius Appointment Free?
How do I make an appointment with the Apple Genius Bar?
- Follow these steps to set-up an appointment with your local Apple Store and Apple Genius
- Drop By Your Local Apple Store
- Make An Appointment With Apple via the Apple Support App (not available in all countries)
- Make An Apple Store Genius Appointment Via a Web Browser
What To Do Before Your Apple Store Genius Appointment
Reader Tips

First Off, Is the Apple Genius Appointment Free?

Yes, the good news is that Apple does not charge anyone for an appointment with one of their Geniuses.

However, if they are not able to repair your problem on-site or if your device needs replacement parts, then there are associated charges.

And of course, the amount you pay is dependent on whether your devices are covered under Apple Care plans and warranties or if they are out of warranty.

Also, liquid or water damage is never covered–whether you have a warranty or not!

How do I make an appointment with the Apple Genius Bar?

Follow these steps to set-up an appointment with your local Apple Store and Apple Genius

Please note that some problems only let you receive support via phone support, chat sessions, or email.

Most hardware problems allow for live appointment support.

Drop By Your Local Apple Store

Despite what you may hear, you can indeed just drop by your local Apple Store and get a Genius to look at your device.

But the downside is you probably will need to wait anywhere from a short to a long time before an appointment slot becomes available. This all depends on how busy the store and Geniuses are–so be prepared and be patient if you decide to just stop by.

Another option is to make an appointment ahead of time. Do this from your iPhone or iPad using the Apple Support App, or make an appointment using a web browser on a computer or other device.

Make An Appointment With Apple via the Apple Support App (not available in all countries)

Download and install the Apple Support App on your device via the App Store if you don’t already have the app
Open the Apple Support App and make sure you are signed in with your Apple ID by checking the Account information
On the bottom menu, choose Get Support
All the devices associated with your Apple ID list, choose the device that’s having a problem
Apple shows the most common problems and solutions–tap on those if you want to learn more
To get to the appointments page, follow the on-screen steps to isolate your problem and look for the option Bring in for Repair
Tap Find Locations Now
1. Locations Services must be enabled for this to work–so allow it if not already allowed
Apple Support lists the closest providers to your current location and that store’s availability–tap on a provider to choose that location
Select the date and time you prefer
On the Summary page, review the appointment details and press Reserve to confirm it
1. To change date or time, select the back arrow and update
To check status, press the Account button in the bottom menu
1. Find appointments and Case ID information here as well as options to check your Apple Care Coverage and Warranty information and expiration dates

Make An Apple Store Genius Appointment Via a Web Browser

First, visit theApple Supportwebsiteor visit the Apple Genius Support Page
Scroll all the way down to the section Want to talk with someone? or Get hardware help
Press or click the link Contact Apple Support if applicable
Choose the Apple device or productyou need help with
1. Further, isolate your problem by selecting the on-screen options that best match your problem
2. If your problem isn’t listed, select the topic is not listed and type in what’s going on
Apple lists options for the most common problems with possible solutions–click on those if you want to know more
To get to the appointments page, look for the option to Bring in for Repair
1. If you don’t see this option, go back and make other selections that are similar to your current problem
2. Not all support issues have Apple Store Genius appointment options
Sign in with your Apple ID and password
1. If you enabled two-factor authentication, enter in the verification code
2. Trust your browser and computer if asked
One the Bring in for Repair screen, enter a location or choose the current location and select your mobile carrier, if applicable
Select an Apple Store from the list of options available in your area
Select from the available dates and times
You should see a confirmation of the appointment with a Case ID
1. Add a comment if you want to provide additional details
To change or cancel an appointment, choose Reschedule or Cancel (to delete it)
1. You can also do this via Apple’s confirmation email via Manage My Reservations

What To Do Before Your Apple Store Genius Appointment

Back up your data using your computer or iCloud or Time Machine for Macs
Update your device’s software to the latest version available
Check your warranty status for Apple Care+

Reader Tips

Go to: apple’s genius site
- Select Get Software (or Hardware) Help
- Choose the device that has problems
- Select Repairs and Physical Damage or Hardware problem
- Choose The topic is not listed
- Enter a description of your problem
- Press Continue
- Choose to Bring in For Repair
- Select location, store, and date/time
Directly call the apple technical support experts at 1-855-887-0097 in the US/Canada

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Sudz Kar

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

Reader Interactions

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Show 63 Comments

john harris says
February 9, 2024 at 9:53 AM

I would like to get battery changed on my apple I phone 6 S plus If I get an appiontment, is it possible for you to back up anything that needs saving as I am of mature years & not very confident. Can you inform me if the required battery is in stock & can be kept for my visit as I will be travelling along distance. Many thanks for any help you can give me J V HARRIS
Reply
Clifford Clark says
September 22, 2023 at 9:25 PM

I would like to set an appointment to have someone help me figure out how to transfer a video from a USB flash drive to a phone or computer that is not a Mac product for example something using Android.
Reply
Dao Tran says
July 2, 2023 at 7:26 PM

Switch on and off doesn’t work sometimes
Reply
Fiona Henwood says
December 26, 2022 at 7:57 AM

i need a ipod battery replacement for 120gb classic and i’m staying in ellenton fl and would like to know if theres some place I can go to do that.I also would like to be able to tranfer my music to a phone as my ipod has seen better days.If that is possible please let me know thank you
Reply
jo cantu says
November 24, 2022 at 1:44 PM

I need help tightening my Mac Air’s screen part as it’s loose. I also have a problem that when I type out a request in the toolbar I get another advertisem*nt for something I didn’t ask for.
Reply
Eduardo conde says
October 20, 2022 at 9:20 AM

I m trying to do a appoint to in a apple store but everything is too much difficult my is apple is blocked I think that the best is brake the phone and get a androide
Reply
Sylvia Owen says
October 4, 2022 at 4:37 PM

I have tried for an hour to make an appointment to buy Apple items at the 5th Ave.store tomorrow.
Can you do this for me
Reply
florence payne says
September 5, 2022 at 11:31 AM

YOU have the WORST connect info I have ever seen? all i want is an appointment to select a new Mac, and why do i want an appointment because i would like someone’s undivided attention who can answer my questions. for $5000+ dollars I dont think that this is too much to ask. And to be honest if I didnt already have an IMAC you would not be my first stop for a new computer just because your web site is the pits.
Sincerely F.J.A. Payne
Reply
martha says
August 19, 2022 at 1:16 PM

i have been on hold for over an hour! i need to make an appointment at the Reno Summit store.I have been to the store twice with NO help. Getting ready to go Android!!!
Reply
Jacqueline says
August 18, 2022 at 10:57 AM

I am EXTREMELY disappointed with the Apple Web site. I simply want to make an appointment to come into my local Apple store and received some IN-PERSON assistance with transferring my old iPhone 8 to me new iPhone SE. I have a few problems that need FACE-TO-FACE assistance. I can NOT find, anywhere on this site, a calendar on which to do this. My time is just a precious as anyone else’s and I can’t stand around waiting for someone to find the time to service my needs in the store. An appointment is essential!
Reply
Holly Bail says
August 1, 2022 at 11:04 PM

I purchased a new I pad and need help setting it up. I want to make an appointment at the Apple Store in University Village in Seattle Washington. I would like to make it for Friday 8/5/2022 in the morning.
Reply
Peter says
See Also
How to Make an Apple Genius Bar Appointment Why do you make it so difficult to make a…How to Make an Apple Store Appointment at a Genius Bar How to Make an Apple Store or Genius Bar Appointment
June 28, 2022 at 2:02 AM

How do I book to attend a tutorial session at your regent street shop?
Reply
Edna Erazo says
June 2, 2022 at 5:53 PM

I cannot use my apple store or I tunes on my I phone 13 Pro Max I need an appointment to go to the store and fix my problem
Reply
B Adams says
May 9, 2022 at 4:58 PM

Hi y’all,
I have a new IPAD and would like to make an appointment to come in so that you can make it works.
Im from 30506 area. Thanks
Reply
Frances brandano says
January 30, 2022 at 2:01 PM

Connection.. said I’m not connected to a secure server when in car trying to do research… confused and need help!!!
Reply
Sarah Elizabeth Blakley says
January 12, 2022 at 10:32 PM

my I pad is still charngeing but the Buttaey is as a red line it s build in every time get lower number and shut off and when you wait for it to come back on then its will say goes to back to lower number put its not going highder and still suit off can can you fix it for me its not stay on all the the time why it get me mad and up set with it I’m try ing to make it to say on all the time its not work ing with me so can you help me because my Beattary won’t get full why its do doing this that not normal for my I pad please help me from Sarah Blakley p.s please and thank you if you do find out please let me know ok
Reply
Bettye Fowler says
January 10, 2022 at 4:57 PM

I am 79 years of age, have a iphone 7s and I am not technical savy. The phone is not backing up my information and I get a message not backed up because of poor network connection, sometimes it doesn’t ring when called but goes directly to the answering machine the screen does not stay lit please advise how I can get an appoint to resolve these problems. Thank You,Bettye Fowler
Reply
Maryann McCrea says
January 9, 2022 at 11:46 AM

I received an iphone 11 as a Christmas gift. I am 84 years old and am not cell phone savvy. I would like to make an appointment at the White Plains, N.Y. store with an Apple genius to set up and show me how to use my new phone. Please advise me.
Reply
analyn c nauta says
January 2, 2022 at 6:41 PM

I would like to make an appointment in regarding my new iphone13. I would like to visit an apple store. Please advise. Thank you.
Reply
Joe Larotonda says
December 23, 2021 at 12:25 PM

When I tap any character on the keyboard of my IPAD Mini, nothing happens. I can no longer compose
E-Mails or text messages.
Reply
Jon Procopio says
December 13, 2021 at 1:04 PM

I really need some answers. I bought a series 4apply watch used, three years ago. I asked Apple at that time what to do to make sure it wasn’t stolen. I was told to make the seller pair it with his iPhone. The. Unpair it. Then pair it with my iPhone to make sure it was disconnected from his Apple account. If it paired with my iPhone it was Not Stolen. It worked! I followed everything. I paired it with my iPhone 6. I upgraded roan iPhone 8, it paired fine. I upgraded to an iPhone XS it paired fine. I just two weeks ago upgraded to iPhone 13 and it won’t pair. I took it to Apple store only for them to tell me my watch is STOLEN therefore it will not pair. SOMETHING WRONG WITH THIS. It is and has been paired to my account for 3 years!
So all they could do for me is sell me a new watch! SUSPICIOUS TO SAYTHE LEAST.
I think Apple can do better that this. SOMETHING IS WRONG please help me.
Reply
Emelia Painstil says
December 5, 2021 at 8:58 AM

I want to book an appointment in the store in Milton Keynes how do I do it
Reply
Uche Nwankwo says
November 1, 2021 at 10:59 PM

I am having problems getting connections with my I Phone 12
Reply
- Uche Nwankwo says
  November 1, 2021 at 11:04 PM
  
  I’ve been trying to set up an appointment with the First Colony Store In Sugar Land Texas for Tuesday Nov. 2, 2021 without success.
  Reply
Ann Adams says
October 25, 2021 at 8:43 AM

Need technical help w my iPhone. Tried making appointment for the Wayne, NJ store.
Way to difficult. Now I must go to the store just to make an appointment. This is the 3rd time I have had to go there for the same problem.
Reply
Kristy says
September 7, 2021 at 8:51 AM

My phone is not acting as it should. I tried to update my iwatch and it’s having problems. My phone is automatically putting in wrong passwords into wrong accounts. Without me ever clicking in boxes. My watch is stuck on the Apple software circle. Even if I reset both the same is happening.
Reply
Alan Parry says
July 29, 2021 at 3:48 AM

My apple id comes up as an old email address. When I try to log on apple doesn’t recognise my id and or password.
Reply
sabri M taha says
June 8, 2021 at 11:55 AM

fix the I pad
Reply
GREGORY Ruffa says
May 11, 2021 at 6:46 AM

I have an iMac- all in one, all was going fine and the internet was lost- not accessible and
no icon to indicate a connection. Is this a software problem or does it need the attention of
a Mac Genius???
Reply
Robert & Gwendolyn Mitchell says
April 28, 2021 at 5:59 PM

this site to request apple store appointment is worthless and takes you around in a circle
See Also
Genius Bar: What Apple's help desk is for, how to make an appointment, and how to get a job there
Reply
Fartun Hussein says
April 9, 2021 at 1:37 PM

Hey my phone is broken i need repair
I need appointment if its possile please
I dont know how to make appointment and where to start please any thing you can help me please
Reply
Leon Rivers says
March 13, 2021 at 2:23 PM

Phone loses connection after talking on phone for a few minutes .The calling party can no longer hear me and then the phone goes dead .
Reply
West Carson says
February 28, 2021 at 8:17 PM

I misplaced my Apple ID# and password. I can’t sign in my I phone to change the information. I need to speak with someone because I have my wife phone on his acct which is a LG and I don’t want to change the info on her acct.
Reply
West Carson says
February 28, 2021 at 8:01 PM

I live in San Dimas Calif and I would like to make an appointment to see someone in an Apple store. I lost my icon on my I-phone and can’t figure out how to get it back. Need to be able to see the camera of my house activity fromADT on my phone.
Reply
Ahmad Haider says
December 14, 2020 at 7:15 PM

Issues with Apple ID and passwords I phone is frozen apps not working my I phone is 10.
Reply
Christian C. Cameron says
December 4, 2020 at 10:12 AM

I don’t have an IPhone, but want one. I tried searching online for an appointment link to visit in-store somewhere but found nothing. I live in south Minneapolis, Minnesota. I also want to purchase a hard drive.
Thank you.
Reply
Karen Vallerga Sowell says
November 24, 2020 at 11:34 PM

How do i make an appt at the Apple store in Roseville ? I want to purchase
Reply
Antora Ghosh says
November 18, 2020 at 8:28 AM

I want an appointment, because I have to change phone glass.
Reply
Carolyn Weinstock says
November 12, 2020 at 4:39 AM

Want to book shopping session for Friday or Saturday only options shown are today starting at 4:15.
Reply
abdou akim sylla says
October 23, 2020 at 10:01 AM

dear madam
i want to book i appointment beceause i have a problem on my iphone is not working
Reply
Linda Dekel says
October 13, 2020 at 11:50 AM

Need an appointment for new iPhone in Huntington new york
Reply
Genise Lisiewicz says
October 8, 2020 at 5:36 AM

My original Apple password is not accepted by my Iphone. I originally had this password for my IPAD.
I am wanting to sign up for some apps, but because it says that my password is invalid, I cannot do this.
Reply
Robin Dagati says
September 26, 2020 at 5:40 PM

I traded my old IPad in to the apple store and bought a new one. I have no idea what my login is? can someone help me please
Reply
Charles Brown says
August 21, 2020 at 5:22 AM

I’m looking to buy the Apple 11 pro max phone and watch and just want to get worldwide unlocked and not activated and don’t know where or how to get them
Reply
Janice Hyder says
August 5, 2020 at 8:22 AM

I need to bring my iPhone x in for someone and look at it because my speaker it is not working, right. At the apple store In Providence Place Mall.
Reply
Sharath R says
April 27, 2020 at 5:25 AM

When I am talking on phone it’s not audible to me
Reply
ISMAILCADE says
January 16, 2020 at 5:36 PM

Thanks sir I am trying to get
Reply
candy k carby says
January 16, 2020 at 5:30 AM

I do not know how to even describe my problem on line and would like to make an appointment at the Dallas galleria at 5:00 pm today Jan 16. I am old and frustrated as I can not figure out how to do that. Can someone at Apple do that for me please? My problem will take 5 minutes max. They have either seen this and know how to fix it or not.
Reply
- Elizabeth Jones says
  January 16, 2020 at 9:45 AM
  
  Hi Candy,
  We’re sorry you are having issues with one of your Apple Devices. Unfortunately, we cannot set-up an appointment for you. Follow this link to set-up an appointment at your local Apple Store.
  Reply
ISMAILCADE says
December 21, 2019 at 6:03 PM

Thanks sir for helping to me
Reply
Norm Chesterfield says
April 18, 2019 at 4:00 AM

My screen on my 10x went blank
Reply
- Norm chesterfield says
  April 18, 2019 at 4:09 AM
  
  My iphone 10x the screen went blank on me. I would like to schedule an appointment on April 18th 2019 at 10.00 am
  Reply
  - SK says
    April 18, 2019 at 8:09 AM
    
    Hi Norm,
    Please follow these steps as listed in the article to set up an appointment with Apple Genius using a web browser. You can use any computer or tablet to set-up this appointment with Apple at your nearby Apple Store.
    Reply
Melina boaventura says
April 17, 2019 at 5:00 AM

Hi I would like to make an appointment to see about getting my iPhone 8 updated so I can use it thanks
Reply
- SK says
  April 19, 2019 at 8:26 AM
  
  Hi Melina,
  Please follow the steps outlined in the article on creating an appointment using your web browser.
  Reply
  - dr LIEBERMAN says
    September 10, 2019 at 8:43 PM
    
    contact to set up an appt at the summit mall store
    Reply
    - Elizabeth Jones says
      September 11, 2019 at 8:26 AM
      
      Dr. Liberman,
      Please use this link to set-up an appointment at your local Summit Mall Store.
      Reply
Laura Emery says
April 13, 2019 at 10:43 AM

Hi, I have been going through the steps of making an appointment for tomorrow 14/4/2019 & not been successful. Could you book me in for tomorrow Sunday in the morning will be preferable.
Thank you , looking forward to hearing back.
Reply
- SK says
  April 16, 2019 at 11:46 AM
  
  HI Laura,
  I’m sorry but we are not able to set up an appointment for you.
  Try running through these steps again or call your local Apple Store directly and tell them you want to set up an appointment for your device.
  Reply
ydelle Bernardo says
March 15, 2019 at 9:49 AM

need yo reset my moms Mini Ipad. my niece mess up with her password and apple ID.
please help
Reply
- SK says
  March 15, 2019 at 1:03 PM
  
  Hi Ydelle,
  If your mother has the proof of purchase, set up an appointment with Apple or call Apple Support and have them walk you through all the steps to reset both the device passcode and the Apple ID.
  Reply
Amanda Locke says
December 31, 2018 at 8:28 AM

iPhone 6s will not stay on. I have charged it a and it still turns off. Been to A&T and they sent me to you.
Reply
- SK says
  December 31, 2018 at 10:56 AM
  
  Hi Amanda,
  It sounds like your iPhone may need a new battery–are you able to take a look at your battery health information? If you use iOS 12, go to Settings > Battery > Battery Health.
  See what the Maximum Capacity is listed as a percentage and take a look at the message below Peak Performance Capability.
  Take look at this detailed article for information on iOS’s battery health indicators.
  Sam
  Reply